Frequently Asked Questions
My child needs help. How do I get the process started?
Call our office at 830-755-8853. We will ask questions to determine which of our therapists is best suited for evaluating and treating your child. We will also ask about your health insurance coverage and a little about your child’s health history. We will listen to your specific concerns and description of your child’s difficulty and answer any questions you have about the speech therapy process.
Will my health insurance coverage cover the cost of therapy evaluations and treatments?
Maybe. Some policies exclude coverage for developmental delays, others cover developmental speech delays only for children younger than six, and others offer more comprehensive coverage. We would be happy to contact your insurance company and ask all the key questions about speech therapy coverage and benefits, deductibles, diagnostic exclusions, precertification requirements, preauthorization requirements, etc. When you call us, be prepared to provide your health insurance policy number and other details from your health insurance card.
Is a physician referral required?
No. If you are a private pay client (not using insurance benefits to pay for our services) a physician referral is recommended, but not required. We are happy to contact your child’s physician, tell him/her your concerns about your child’s speech, and ask for a written referral. We do this via fax and doctors rarely refuse our request for a referral. If we will be filing claims with your health insurance carrier, a physician referral is essential as this helps us to prove that our services are medically necessary, as required for coverage.
Do you accept Medicaid patients?
What happens in the evaluation session, and how long does it take?
Sometimes evaluations are completed in one 1-hour session. Other times, it takes two 1-hour appointments. It depends on your child’s age and what areas need to be tested. The parent is allowed to observe the evaluation, if desired, but it is important that the parent not prompt the child or tell them if their answers are right or wrong.
Can I bring my other children with me to my child’s appointment?
Yes, but they must remain in the waiting room and they must be supervised at all times.
How and when is the speech therapy provided?
The parent and therapist will agree on a standing appointment for the same day and time every week. Sometimes we recommend treatment twice weekly and sometimes we suggest one session weekly, depending on the severity of your child’s speech problem. However, the parent is free to decide whether they can manage one or two visits weekly. Appointments during the school day are readily available, but after-school appointments are in high demand. Contact us regarding availability.
What will happen in therapy sessions?
The speech therapist that works with your child will use materials and activities designed to address your child’s specific needs. Each child has a treatment plan that lists the long term goal(s) of therapy and the short-term objectives. These goals and objectives will be addressed in every therapy session. The therapist will use developmentally-appropriate toys, games, and activities because we believe that children learn best when they are actively involved and enjoying themselves. Our therapy materials are colorful and appealing to children. Some children are not comfortable with the parent out of sight, while others behave and perform best when the parent is absent. In any case, parents are always welcome to observe their child’s therapy sessions. At the conclusion of the session, the therapist will generally spend 3 to 5 minutes sharing information with the parent about which objectives were addressed and what progress was made. Sometimes homework is provided. Often, the therapist makes suggestions for how the parent can help the child at home.
Will I be allowed to stay with my child during the evaluation and/or therapy sessions?
Yes. We want parents and the child to feel comfortable with the evaluation and therapy process. You are welcome to stay with your child, if desired.
How long will it take for my child to make progress and be ready for discharge?
There is no easy answer to this one. Each child is different. Some speech problems can be completely eliminated with short term treatment of 3-4 months. Other types of speech problems require long-term treatment. After your child has been evaluated, ask the speech pathologist to discuss this with you.
Where is the office located?
Connections is located at 28604 IH 10 West, Ste. 8, in Boerne, TX. This location is convenient to the communities of Boerne, Leon Springs, Fair Oaks Ranch, and Helotes.
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